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# Wednesday, November 03, 2010

The experienced and expert team from TALX speaks out to help employers manage their unemployment costs.  Here's what Tracy Young, another one of our dedicated Unemployment Insurance Consultants has to say:

 

Seasonal employers can be at a disadvantage when recalling workers from a layoff if they do not keep a complete and accurate record of the details surrounding the job offer denial. Most states allow 7 days after a job is refused to report it for consideration to determine continuing benefit eligibility. The states are very specific on the information that is needed to prove that a job offer was refused.

 

  • Date of contact
  • Name and address of the employer
  • Name and title of the person that contacted the claimant
  • Area code and phone number or email address of employer
  • Type of work offered
  • How the job contact was made
  • Reason that claimant refused work
  • Rate of pay of job offered
  • Duration of employment offered
  • Start date of employment offer

Claimants that are filing for unemployment benefits have to be able, available, and actively seeking work. If the claimant is not actively seeking work by refusing a valid job offer, then, by state law they do not qualify for unemployment benefits.

 

The state will look at a refusal of work and determine whether the offer was suitable and whether or not the claimant refused with good cause.  Some factors that they look at include previous work experience, prevailing salary for the job in that geographical area, physical and mental fitness, risk to your health, safety, the distance from your home, and your length of unemployment and prospects for obtaining work in your customary occupation.

 

Tracy Young

Wednesday, November 03, 2010 10:28:19 AM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Unemployment Cost Mgmt
# Tuesday, November 02, 2010

HR Service Matters

By: Mike Smith

 

As the Smartphone wars continue at a furious pace between the relatively new iPhone 4, the Android-based Smartphones and the new Windows-based phone peeking its head this fall, I’m reminded that often the way we present HR information on our employee portals is pretty sorry.  The iPhone brought simplicity and smartness to the mobile phone market and set the bar for how devices need to allow users to control access to desired information.

 

While striving to make HR services keep pace with Smartphones is not really required and certainly not attainable, HR should look closely at which Smartphone principles can be transferred to employee portals. Sure, many of the features like high-def video don’t translate, but there are marketing concepts available for HR to leverage when employee portals are being updated.  It is clear that Apple and others are watching closely and evaluating how their customers use their products.

 

For example, the iPhone 4 took advantage of the popularity of “apps” to develop a truly multitasking interface that allows fast switching between open apps.  The principle here is that Apple is making one of the most popular features of a very slick product even better.  So, do we know what our most popular employee portal “apps” are?  Have we used monitoring tools to determine which information is most likely to be accessed and make that experience better? 

 

Once we know the patterns of use and employee desires we can make the most popular information easier to access and present it in an exciting and more engaging manner. Other characteristics of the recent iPhone updates worth considering in our revamped employee portals include:

 

* Does access to information and transactions work “right out of the box?”

* The iPhone has eye-popping appeal; do your employee portal apps look attractive?

* Can employees customize their portal experience?

* Are employees notified when information is updated in another app that might be important for them to know about while they are on-line?

 

It’s hard to argue with success particularly when it gives you wonderful ideas that you can use to make the experience for your employees better. 

Tuesday, November 02, 2010 12:49:19 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
HR & Payroll
# Monday, November 01, 2010

I ran across this interesting company, Hire Me Tee that is betting on the fact that the unemployed will want to plaster their unemployed status across the front of their T-Shirt for the world to see.  At first I chuckled, but then it made me think some more about some opposing forces that can really hamper a person’s job search.

 

As this site suggests, a high proportion of jobs these days are found through networking.  We’ve talked about this before in some of our previous posts; “Hosting a Job Club for Exiting Employees” and “Partnering with Employers in Your Area to Get People Back to Work Faster”.  Given the way people are finding jobs these days I can’t stress enough the importance of thinking about ways to help your exiting employees make connections.

Networking is tough though.  It requires people to get out there and mingle and basically tell people that you have lost your job.  Regardless of whether it was through no fault of their own, people still feel that there is an emotional stigma attached to saying “I’m unemployed”.  I remember when I was out of work for a year or so because I decided to stay home with my newborn daughter.  People were always asking me what I did for a living and even though my hiatus was by choice, I still felt like I wasn’t living up to some perceived expectation that you had to be gainfully employed to be of value in our society.

Times have changed and with the current economic conditions, there are more and more people out there of great value that are becoming unemployed through no fault of their own.   Employers can definitely play a part in helping their exiting employees make connections after a job loss by helping them see that they still maintain great value and offering suggestions on how they can put themselves out there.

Tammy Mullin

Monday, November 01, 2010 12:41:07 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Reemployment | Unemployment Cost Mgmt
# Sunday, October 24, 2010
On October 22, 2010, a weekly PBS television program titled “Need to Know” aired. One of the show’s segments focused on unemployment insurance and included specific references to third-party administrators, including TALX.

Although many of the points within the feature were somewhat sensationalistic and inaccurate, the segment did attempt to educate the public about unemployment insurance eligibility.

However, during the PBS segment, reference was made to dated and incomplete information about TALX’s work with state agencies. TALX is fully committed to aiding the communications process between states and employers to ensure that eligible individuals receive unemployment benefits to which they are entitled. TALX handles millions of claims annually, accurately and efficiently. At no time has TALX intentionally thwarted the claim process or encouraged unnecessary appeals. 

In direct response to specific needs at the state level, TALX established a dedicated Government Relations Division to connect regularly with Unemployment Insurance leadership to support successful program administration. Each year, TALX facilitates site visits with state agencies and works together to review the claims and appeals processes. To further enhance communication, this year, TALX leadership met separately with the UI Committee of the National Association of State Workforce Agencies (NASWA) and with the U.S. Department of Labor, Office of Unemployment Insurance.

TALX is also very engaged in a federal-state initiative known as SIDES (State Information Data Exchange System), which is a method established to improve timeliness, accuracy and cost reductions for all via a standard format for electronic exchange of separation information.

Despite what the PBS segment has potentially led viewers to believe, third-party administrators - - such as TALX - - do not render judgments regarding eligibility for benefits and should not be vilified. And, in the case of TALX, our organization consistently demonstrates true partnership with state and federal organizations to ensure unemployment insurance best practices. Keep in mind:

By law, this system is not entitlement-based. It has been designed to provide unemployment benefits in certain circumstances for certain workers. For example, one such circumstance might be lack of work.

When a former worker believes that he or she is eligible to collect unemployment insurance, that individual files a claim with the state. The state processes the claim and sends it to the person’s former employer to see if the reasons provided by the individual regarding separation and the employer’s records are in agreement. Many employers outsource this process to third-party administrators, similar to how they might hire a payroll processing company or similar expert resource to handle a complex business process.

With the majority of claims, there is agreement and benefits are subsequently processed. In some instances, there is disagreement. According to the U.S. Department of Labor, claimants file three times as many appeals as employers. During the PBS feature, unemployment fraud was cited as significant. In 2009, the number was $2.4 billion.

When an appeal occurs, the states may collect more detailed information from the employer and the individual to make a determination on eligibility.

As a third-party administrator, TALX works within the law to provide information to state agencies based on employer data and documentation. Approximately 65% of all claims handled by TALX do not have an issue of eligibility and the claimant may collect immediately as long as they meet all other state requirements. Only 2% of all claims processed by TALX result in an employer appeal being filed.

To request additional information, please call the TALX hotline: 314-684-2599.

Sunday, October 24, 2010 12:04:22 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Unemployment Cost Mgmt
# Saturday, October 23, 2010

If you report wages in Louisiana, please read the attached notification from the State Workforce Commission about penalties you may face if your payroll reports are not filed timely or accurately.

LA Mailer 10-14-10.pdf (52.66 KB)

Tammy Mullin

Saturday, October 23, 2010 2:33:55 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Unemployment Cost Mgmt
# Tuesday, October 19, 2010

The following was sent to TALX clients -

Situation

The state of South Dakota’s trust fund remains solvent. The balance in the trust fund as of September 30, 2010 was $27 million, which results in the elimination of the remaining surcharge of 0.1% that had been in place for the third quarter, 2010. The surcharge had decreased from 1.0% for the first and second quarters of 2010 to 0.1% effective with the third quarter, 2010. The surcharge has been eliminated for fourth quarter, 2010 as the trust fund balance exceeds $16.5 million at the end of the quarter.

The trust fund has been increasing as a result of the passage of SB186 and HB1018 during the 2010 legislative session. SB186 reduced the surcharge amount for 2010 and 2011, increased the taxable wage base and created a new tax rate table with higher rates for employers with negative account balances. HB1018 brought $11.7 million in federal funds to the trust fund while expanding benefits for workers in state-approved training for high-demand occupations.

What Employers Need to Know

This increase in the trust fund balance means employers’ tax rates for the fourth quarter, 2010 are decreased by 0.1%. The balance in the trust fund, as projected, increased above $16.5 million as of September 30, 2010 eliminating the surcharge all together.

The eliminated surcharge rate should appear as 0.0% on your paper quarterly unemployment report or when you file on the internet.

What You Can Expect

Through analysis and understanding of state unemployment tax changes, employers can be proactive in unemployment budget planning, impact studies and rate projections. In the event of an impending merger, acquisition, reorganization, or divestiture, additional employment tax planning and compliance issues should be examined.

Tammy Mullin

 

Tuesday, October 19, 2010 8:02:55 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Unemployment Cost Mgmt

I was traveling to the UI Directors Conference in Washington D.C. yesterday with a co-worker and we started talking about an article I read where a U.K. Job Seeker was crying foul about a Jobseeker Allowance (U.K. unemployment benefit program) requirement to participate in a training and skills program in order to keep his benefits.

The job seeker showed up for training thinking that he was going to be learning valuable job skills that could help him find a new career and instead was asked to wrap Christmas presents for a charity and make sandwiches. 

Well, the job seeker was understandably disappointed since he thought he was going to be getting career help, but the thought Joe and I kicked around was how great would that be if every unemployed individual decided to volunteer just one day a week to a charity.  A mandate is probably not feasible, but a well placed call to action might not be a bad idea. 

Plus, the hidden benefit for the job seeker is that more and more individuals are actually finding long-term gainful employment in organizations where they started out as volunteers. 

Sounds like a win/win to me…

Tammy Mullin

Tuesday, October 19, 2010 1:16:21 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Reemployment | Unemployment Cost Mgmt
# Monday, October 18, 2010

The following was issued to TALX clients -

Situation

The third quarter, 2010 contribution report filing deadline of October 31st falls on Sunday this year. We have contacted the state agency to determine if that deadline will be extended to the following business day.

What Employers Need to Know

According to Texas law, if the quarterly filing deadline falls on a Saturday, Sunday or a legal holiday, it is extended to the following business day. No penalty will be assessed as long as the report and payment are postmarked or filed electronically before midnight CST the next business day. That date is Monday, November 1st for this quarter.

Since the computation date for employer’s 2011 rate calculations is September 30, 2010, another section of the law applies. Only taxable payroll from reports filed and paid by October 31, 2010 is included in the 2011 rate calculation. That date is NOT extended; therefore, employers should plan on filing and making payment by October 31, 2010 to ensure proper credit in their rate calculation. Not getting credit for the third quarter taxable payroll could have a detrimental effect on the 2011 rate assignment.

Any unreported wages or unpaid taxes that remain delinquent as of October 31, 2010 will also not be included.

Tammy Mullin

Monday, October 18, 2010 4:51:12 PM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Unemployment Cost Mgmt
# Thursday, October 14, 2010

HR Service Matters

By: Mike Smith

 

During our Fall Client Advisory Board (CAB) meeting two breakout sessions generated a lot of interesting, thought provoking discussion.  One breakout centered on onboarding issues while another tackled the workforce issues being driven by the current economic conditions. 

 

Generally CAB members placed a high priority on improving the onboarding process currently in place at their organization.  One of biggest issues that everyone is facing is getting the onboarding solutions to communicate directly and seamlessly with the established HRMS.  The goal of speeding the impact of new employees by having them ready on day one was common to nearly everyone.  Many pointed out that the current forms in use in their organization don’t necessarily lend themselves to an electronic form.  Being careful to be on the lookout for terminology on the forms that the new employee will not be familiar with is also important.  Electronic onboarding brings a lot of leverage but careful planning and a close review of how things are being done with the manual methods are keys to success.

 

From the group’s discussions on the current economic situation it is clear most organizations are putting a significant amount of energy into keeping the best talent with the organization.  From directing the small pools of raises to top performers to making sure managers are providing regular feedback through performance reviews, HR teams are striving to help their organizations make sure that the top talent stays with the organization.  By and large most organizations have lost all of the people they could afford to lose and are focusing now on holding steady and managing attrition to lower levels.

 

I was reminded onced again that Client Advisory Boards are terrific ways to share common issues and bring fresh ideas to the table.  If you are not involved in a Client Advisory Board I would encourage you to consider joining one to bring more value to your HR team.  Plus, you can have direct input on your HR service provider’s offerings.

Thursday, October 14, 2010 7:53:43 AM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
HR & Payroll

TALX recently held a webcast regarding the employment tax impacts of mergers and acquisitions. By understanding the complex nature of compliance requirements and planning strategies available, employers have the opportunity to minimize tax liability and payroll tax risk associated with potential noncompliance exposures at the federal, state and local levels.

The attached information is a summary of this event, for a link to the archive for a replay of this event please contact Pete Krieshok at 314-214-7325 or pkrieshok@talx.com.

October 2010 Webcast.pdf (214.41 KB)

Thursday, October 14, 2010 2:54:33 AM (Central Daylight Time, UTC-05:00)  #    Comments [0] -
Employer Tax Services

IRS CIRCULAR 230 DISCLOSURE: Any tax advice in this communication is not intended or written by TALX to be used, and cannot be used, by a client or any other person or entity for the purpose of (i) avoiding penalties that may be imposed on any taxpayer or (ii) promoting, marketing, or recommending to another party any matters addressed herein.

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